Name: Customer Satisfaction with Service Delivery-Motor Insurance (en Inglés)
Price: 76.39 USD
Availability: InStock
Author: Nkrumah-Arkoh, Benjamin Philip ; Amoah, Stephen Kweku
ISBN: 9786200302595

portada Customer Satisfaction with Service Delivery-Motor Insurance (en Inglés)

Formato

Libro Físico

Autor

Benjamin Philip Nkrumah-Arkoh

Stephen Kweku Amoah

Editorial

LAP Lambert Academic Publishing

Idioma

Inglés

N° páginas

148

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.9 cm

Peso

0.23 kg.

ISBN13

9786200302595

Categorías

Marketing

Customer Satisfaction with Service Delivery-Motor Insurance (en Inglés)

Benjamin Philip Nkrumah-Arkoh (Autor) · Stephen Kweku Amoah (Autor) · LAP Lambert Academic Publishing · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Lunes 05 de Agosto y el Lunes 19 de Agosto.

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Reseña del libro "Customer Satisfaction with Service Delivery-Motor Insurance (en Inglés)"

The aim of this book is to assess, in the motor insurance industry, the state of customer satisfaction with service delivery, the dimensions of service delivery customers are satisfied with and the dimensions which are most important to them. In the light of this evaluation, we suggest ways to enhance service delivery. To achieve this purpose, a case study involving a motor insurance firm was conducted. Findings from the study reveal that customer satisfaction with service delivery can be considered as acceptable. Mostly, the customers are satisfied with convenient periods and terms for expired policy renewals, operating hours, sound loyalty programme, individualised customer attention, understanding customer needs and apologising for inconvenience to clients. It also appears that offering a value for money is the dimension of service delivery most essential to clients. Finally, to enhance customer service delivery further, players in the industry need to adopt the right mix of policies practiced in the advanced countries, firms must train and equip the agencies or link offices well and check material shortages.