Name: ICTs AND THEIR IMPACT ON SERVICE QUALITY (en Inglés)
Price: 56.87 USD
Availability: InStock
Author: Rojas Rodriguez, Isaac Shamir; Rossetti López, Sergio Ramón; Moreno Montijo, Juan Miguel
ISBN: 9786209511875

portada ICTs AND THEIR IMPACT ON SERVICE QUALITY (en Inglés)

ICTs AND THEIR IMPACT ON SERVICE QUALITY (en Inglés)

Formato

Libro Físico

Editorial

Our Knowledge Publishing

Autor

Rojas Rodriguez, Isaac Shamir; Rossetti López, Sergio Ramón; Moreno Montijo, Juan Miguel

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.3 cm

ISBN13

9786209511875

ICTs AND THEIR IMPACT ON SERVICE QUALITY (en Inglés)

Rojas Rodriguez, Isaac Shamir; Rossetti López, Sergio Ramón; Moreno Montijo, Juan Miguel (Autor) · Our Knowledge Publishing · Tapa Blanda

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Reseña del libro "ICTs AND THEIR IMPACT ON SERVICE QUALITY (en Inglés)"

Faced with the changing needs of customers, companies are constantly evolving in order to offer a quality service. To achieve this, the most developed organizations make use of information and communication technologies (ICT), since it allows them to have a deeper and more complete approach with the customer, which leads to a very good communication between both parties. Likewise, a good quality of service has a positive impact on the results or objectives of a company, regardless of the sector in which it operates. This research work aims to analyze the impact on the quality of service perceived by the students of the Bachelor's Degree in Administration at the University of Sonora Central Regional Unit, through the implementation of an information and communication technology, which allows the digitization of school procedures.