Name: Building a Trusted Expert Culture: Six Pillars of crm Success (en Inglés)
Price: 24.43 USD
Availability: InStock
Author: Gordon Hilleque; Carla R. Ewert; Jennifer Smith
ISBN: 9780989291040

portada Building a Trusted Expert Culture: Six Pillars of crm Success (en Inglés)

Building a Trusted Expert Culture: Six Pillars of crm Success (en Inglés)

Formato

Libro Físico

Editorial

Carla Ewert

Autor

Gordon Hilleque; Carla R. Ewert; Jennifer Smith

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

ISBN13

9780989291040

Building a Trusted Expert Culture: Six Pillars of crm Success (en Inglés)

Gordon Hilleque; Carla R. Ewert; Jennifer Smith (Autor) · Carla Ewert · Tapa Blanda

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Reseña del libro "Building a Trusted Expert Culture: Six Pillars of crm Success (en Inglés)"

With nearly twenty years experience in customer relationship management, Gordon Hilleque puts his expertise to work in Building a Trusted Expert Culture: Six Pillars of CRM Success. In it, he tackles one of the biggest challenges in the field--adoption. As a companion book to Trusted Expert Formation: Re-envisioning Your Approach to CRM, Building a Trusted Expert Culture is a comprehensive guide to successful CRM adoption. It debunks industry trends, gets down to what really inspires customer loyalty, and provides powerful solutions to issues that will derail implementation. Building a Trusted Expert Culture: Six Pillars of CRM Success explains how to develop effective team techniques and outlines essential pillars to support customer care transformation. It is an indispensable CRM resource.