portada Business Process Maturity: A Comparative Study on a Sample of Business Process Maturity Models (en Inglés)

Business Process Maturity: A Comparative Study on a Sample of Business Process Maturity Models (en Inglés)

Formato

Libro Físico

Autor

Amy Van Looy

Editorial

Springer

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

23.4x15.6x0.6 cm

Peso

0.16 kg.

ISBN13

9783319042015

Categorías

Sociología
Gestión del conocimiento
Investigación operativa

Business Process Maturity: A Comparative Study on a Sample of Business Process Maturity Models (en Inglés)

Amy Van Looy (Autor) · Springer · Tapa Blanda

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Reseña del libro "Business Process Maturity: A Comparative Study on a Sample of Business Process Maturity Models (en Inglés)"

Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.