Name: Client Relationship Management: How to Turn Client Relationships Into a Competitive Advantage (en Inglés)
SKU: 66005000
Price: 39.93 USD
Availability: InStock
Author: Po-Chedley, David A.
ISBN: 9780874256376

portada Client Relationship Management: How to Turn Client Relationships Into a Competitive Advantage (en Inglés)

Client Relationship Management: How to Turn Client Relationships Into a Competitive Advantage (en Inglés)

Formato

Libro Físico

Editorial

HRD Press

Autor

Po-Chedley, David A.

Idioma

Inglés

N° páginas

185

Encuadernación

Tapa Blanda

Dimensiones

22.7x18.4x1.3 cm

ISBN13

9780874256376

Client Relationship Management: How to Turn Client Relationships Into a Competitive Advantage (en Inglés)

Po-Chedley, David A. (Autor) · HRD Press · Tapa Blanda

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Reseña del libro "Client Relationship Management: How to Turn Client Relationships Into a Competitive Advantage (en Inglés)"

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the "real world"; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.