portada conflict 101,a manager`s guide to resolving problems so everyone can get back to work (en Inglés)

conflict 101,a manager`s guide to resolving problems so everyone can get back to work (en Inglés)

Formato

Libro Físico

Autor

Susan H. Shearouse

Editorial

Amacom

Año

2011

Idioma

Inglés

N° páginas

264

Encuadernación

Tapa Blanda

Dimensiones

22.6x15x1.8 cm

Peso

0.39 kg.

ISBN13

9780814417119

Categorías

Toma de decisiones en la gestión de empresas
Familia y relaciones: consejos y problemas

conflict 101,a manager`s guide to resolving problems so everyone can get back to work (en Inglés)

Susan H. Shearouse (Autor) · Amacom · Tapa Blanda

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Reseña del libro "conflict 101,a manager`s guide to resolving problems so everyone can get back to work (en Inglés)"

Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply understand: what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts.Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration.In doing so, you'll not only become a stronger manager--you'll build a much stronger team.