Name: Customer Care: Calming the Upset Customer (en Inglés)
SKU: 54780556
Price: 21.41 USD
Availability: InStock
Author: Marchand, Gregory J.
ISBN: 9781986182300

portada Customer Care: Calming the Upset Customer (en Inglés)

Customer Care: Calming the Upset Customer (en Inglés)

Formato

Libro Físico

Autor

Gregory J. Marchand

Editorial

Createspace

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.3 cm

Peso

0.09 kg.

ISBN13

9781986182300

Categorías

Habilidades emocionales («soft skills») y relaciones interpersonales

Customer Care: Calming the Upset Customer (en Inglés)

Gregory J. Marchand (Autor) · Createspace · Tapa Blanda

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Reseña del libro "Customer Care: Calming the Upset Customer (en Inglés)"

Upset customers occur in every business whether it be retail, service, or manufacturing. Very few employees responsible for customer care ever look forward to dealing with upset customers, however with 3 Simple Steps and a tiny bit of practice, anyone can learn to calm the upset customer and provide a resolution that creates a customer for life. The understanding of why customers become upset and the practical methods for getting to resolution presented in this book have been learned, practiced, and honed over 25 years of customer service work in an industry known for upset customers. Whether you are a call center employee, production manager, retail specialist, service manager, or customer service professional you will be amazed at how easy it can be to calm a customer, resolve their concern and provide an exceptional level of Customer Care.