Name: Customer Never Forgets (en Inglés)
SKU: 69023872
Price: 49.76 USD
Availability: InStock
Author: Hanumant Takawale
ISBN: 9798906969156

portada Customer Never Forgets (en Inglés)

Formato

Libro Físico

Editorial

Notion Press

Autor

Hanumant Takawale

Idioma

Inglés

N° páginas

110

Encuadernación

Tapa Dura

ISBN13

9798906969156

Customer Never Forgets (en Inglés)

Hanumant Takawale (Autor) · Notion Press · Tapa Dura

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Reseña del libro "Customer Never Forgets (en Inglés)"

What if the most important thing you ever fix isn't a machine - but a customer's trust? Over a 35-year journey from field service engineer to leading nationwide sales and service operations, Hanumant Takawale discovered a truth that changed his career: customers rarely remember every product or repair, but they never forget how you made them feel. In The Customer Never Forgets, he shares powerful stories from factory floors, customer crises, and leadership decisions that reveal how trust is built through listening, ownership, honesty, and consistent action. Each chapter offers practical frameworks that professionals can apply immediately - whether they're serving customers, leading teams, or growing a business. For service engineers, sales professionals, managers, and entrepreneurs alike, this book is a reminder that technology may evolve, but exceptional service remains the ultimate competitive advantage.