Name: Customer Service Representatives (en Inglés)
Price: 81.26 USD
Availability: InStock
Author: D Jagadheep & Anjana K
ISBN: 9789360846787

portada Customer Service Representatives (en Inglés)

Customer Service Representatives (en Inglés)

Formato

Libro Físico

Editorial

Wordpen Academics

Autor

D Jagadheep & Anjana K

Año

2026

Idioma

Inglés

N° páginas

250

Encuadernación

Tapa Dura

Dimensiones

23.40 x 15.60 x 1.50 cm

ISBN13

9789360846787

Customer Service Representatives (en Inglés)

D Jagadheep & Anjana K (Autor) · Wordpen Academics · Tapa Dura

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Reseña del libro "Customer Service Representatives (en Inglés)"

Customer Service Representative is the ultimate guide for anyone looking to excel in the fast-paced and dynamic world of customer service. Whether you're starting your career in customer support or seeking to refine your skills, this book provides actionable insights, practical techniques, and real-world examples to deliver outstanding service at every touchpoint.

Key Features:
Role and Responsibilities: Provides a comprehensive overview of the key duties and expectations of a customer service representative.
Communication Skills: Explains how to effectively communicate with customers, including active listening, clear responses, and managing customer emotions.
Problem-Solving Techniques: Offers strategies for addressing customer concerns, resolving complaints, and finding solutions quickly and efficiently.
Building Customer Relationships: Focuses on creating long-term customer loyalty through trust, empathy, and exceptional service.
Handling Difficult Situations: Provides guidance on managing challenging customer interactions, maintaining professionalism, and turning negative experiences into positive outcomes.
Technology in Customer Service: Explores the role of technology, including CRM software and chatbots, in enhancing service delivery and efficiency.
Performance Metrics: Teaches how to measure success using key performance indicators (KPIs), such as customer satisfaction, first-call resolution, and response times.
Career Development: Offers tips for career growth, professional development, and moving up in the customer service field.