Enviar a
Quito, Pichincha
Selecciona tu ubicación
Los costos de envío se calcularán en base a esta dirección en todo el sitio.
Los costos de envío se calcularán en base a esta dirección en todo el sitio.
Selecciona tu país
América
Argentina
Brasil
Canadá
Chile
Colombia
Costa Rica
Ecuador
El Salvador
Estados Unidos
México
Perú
República Dominicana
Uruguay
Europa
Alemania
Austria
Bélgica
Croacia
Dinamarca
Eslovaquia
Eslovenia
España
Finlandia
Francia
Grecia
Hungría
Irlanda
Italia
Letonia
Malta
Noruega
Países Bajos
Polonia
Portugal
Reino Unido
República Checa
Serbia
Suecia
Suiza
Resto del mundo
Effective Management in the Hospitality Industry - Control Through People Human Resources. Civic Turbulence and Hospitality Resilience How Public Trust and Disinformation Shape Hotel Management (en Inglés)
Brian Scott Angerer
Effective Management in the Hospitality Industry - Control Through People Human Resources. Civic Turbulence and Hospitality Resilience How Public Trust and Disinformation Shape Hotel Management (en Inglés)
Brian Scott Angerer (Autor) · Independently published · Tapa Blanda
Quedan más de 100 unidades
$ 30.43Effective Management in the Hospitality Industry - Control Through People Human Resources. Civic Turbulence and Hospitality Resilience How Public Trust and Disinformation Shape Hotel Management (en Inglés)
Brian Scott Angerer
Effective Management in the Hospitality Industry: Control Through People - Human Resources
By Brian Scott Angerer
Hospitality thrives on trust, clarity, and human connection. In today's world of civic turbulence, misinformation, and operational uncertainty, hotel leaders face unprecedented challenges. This book equips hospitality professionals with practical frameworks to build resilient teams, maintain guest confidence, and deliver consistent service-even under stress.
What You'll Learn:
Human-Centered Operating Systems: Move beyond rigid SOPs to empower employees through clarity and cadence.Public Trust & Disinformation Management: Protect guest experience during periods of social unrest and rumor amplification.The HR Value Chain: From workforce planning and job architecture to retention strategies that reduce turnover.Competency Models: Define observable behaviors for hiring, training, and performance management.Hiring in High-Variability Environments: Structured interviews, simulations, and realistic job previews to ensure fit and fairness.Training That Sticks: Microlearning and shift-based practice for sustainable skill development.Performance Management & Coaching: SBI feedback model, recognition systems, and progressive discipline done right.Psychological Safety & DEI: Build inclusive cultures that foster engagement and resilience.Crisis Communication & Community Relations: Neutral, transparent messaging during disruptions.Labor Relations & Worker Voice: Fair scheduling, conflict resolution, and compliance essentials.Metrics & Continuous Improvement: Balanced scorecards and dashboards for agile decision-making.Ethics & Risk Management: Safeguard trust through principled leadership and compliance systems.Who Should Read This Book?
Hotel managers, HR professionals, hospitality trainers, and anyone responsible for leading teams in dynamic environments. Whether you manage a boutique property or a large-scale operation, these strategies will help you navigate complexity with confidence.
Why This Book Matters:
Hospitality is more than service-it's a social ecosystem. In times of uncertainty, leaders who prioritize people, clarity, and trust create competitive advantage. This book provides actionable tools, templates, and case studies to help you transform challenges into opportunities.
Includes:
Ready-to-use SOPs and role charter templatesCompetency frameworks for key hotel rolesCrisis communication toolkitsDEI and psychological safety action plansMetrics dashboards for continuous improvementSeries: Civic Turbulence and Hospitality Resilience - How Public Trust and Disinformation Shape Hotel Management
¿Tienes una pregunta sobre el libro? Inicia sesión para poder agregar tu propia pregunta.
