Formato

Libro Físico

Autor

Claude Anker

Editorial

Our Knowledge Publishing

Idioma

Inglés

N° páginas

100

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.6 cm

Peso

0.16 kg.

ISBN13

9786204098289

Categorías

Empresa y gestión

Phygital Banking (en Inglés)

Claude Anker (Autor) · Our Knowledge Publishing · Tapa Blanda

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Reseña del libro "Phygital Banking (en Inglés)"

The marriage of human capital and digital technologies in physical bank branches, for the benefit of the customer experience, goes far beyond the implementation of a few digital tools to give customers the illusion that the institution has become totally digital and that the advisors have mastered the latest technologies. Designing a holistic experience for the customer, in a continuous flow, regardless of the distribution channel they use during their buying journey, requires a clear strategy and a rigorous planning of the different steps of the transformation process. Culture, management, advisors, customers, branches and processes must be perfectly aligned to offer current and future consumers a new, positive and emotional banking experience. The methodology proposed in this book gives a clear vision to the management bodies of banking institutions on what to take into consideration to have a maximum chance of success in the convergence of physical and digital channels for the benefit of the customer experience: PHYGITAL BANKING.