Name: Process Excellence for IT Operations: a Practical Guide for IT Service Process Management (en Inglés)
Price: 41.02 USD
Availability: InStock
Author: Kumar B., Kalyan ; Verma, Prafull
ISBN: 9780615877525

portada Process Excellence for IT Operations: a Practical Guide for IT Service Process Management (en Inglés)

Process Excellence for IT Operations: a Practical Guide for IT Service Process Management (en Inglés)

Formato

Libro Físico

Autor

Prafull Verma

Kalyan Kumar B.

Editorial

Process Excellence for It Operations

Idioma

Inglés

N° páginas

332

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.8 cm

Peso

0.44 kg.

ISBN13

9780615877525

Categorías

Tecnología de la información: cuestiones generales

Process Excellence for IT Operations: a Practical Guide for IT Service Process Management (en Inglés)

Prafull Verma (Autor) · Kalyan Kumar B. (Autor) · Process Excellence for It Operations · Tapa Blanda

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Reseña del libro "Process Excellence for IT Operations: a Practical Guide for IT Service Process Management (en Inglés)"

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.