Name: Service Leadership. Tools to Assess Knowledge, Attitude and Behavior
SKU: 64755048
Price: 226.32 USD
Availability: InStock
Author: Daniel TL Shek;Xiaoqin Zhu;Li Lin;Joav Merrick

portada Service Leadership. Tools to Assess Knowledge, Attitude and Behavior

Service Leadership. Tools to Assess Knowledge, Attitude and Behavior

Formato

Libro Físico

Editorial

Nova Science Publishers

Autor

Daniel TL Shek;Xiaoqin Zhu;Li Lin;Joav Merrick

Año

2019

N° páginas

347

Encuadernación

Tapa Dura

Dimensiones

25.8x18.3x1.7 cm

ISBN13

9781536148527

Service Leadership. Tools to Assess Knowledge, Attitude and Behavior

Daniel Tl Shek;Xiaoqin Zhu;Li Lin;Joav Merrick (Autor) · Nova Science Publishers · Tapa Dura

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Reseña del libro "Service Leadership. Tools to Assess Knowledge, Attitude and Behavior"

How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.