Name: Service Quality Within Hotels: Theory, Evaluation and Practice of Service Quality (en Inglés)
Price: 50.99 USD
Availability: InStock
Author: Kassotakis MCIM, Michael
ISBN: 9781514801741

portada Service Quality Within Hotels: Theory, Evaluation and Practice of Service Quality (en Inglés)

Service Quality Within Hotels: Theory, Evaluation and Practice of Service Quality (en Inglés)

Formato

Libro Físico

Autor

Michael Kassotakis MCIM

Editorial

Createspace

Idioma

Inglés

N° páginas

162

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.9 cm

Peso

0.23 kg.

ISBN13

9781514801741

Categorías

Garantía de calidad y gestión de calidad total

Service Quality Within Hotels: Theory, Evaluation and Practice of Service Quality (en Inglés)

Michael Kassotakis MCIM (Autor) · Createspace · Tapa Blanda

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Reseña del libro "Service Quality Within Hotels: Theory, Evaluation and Practice of Service Quality (en Inglés)"

Service Quality Within Hotels. Theory and Practice. How to assess service quality in Hotels. Research and Managerial Implications.This work of art, instruction, manual, writing and consulting was completed in the start of the current millenium. It is the first work in the world that evaluated service quality in hotels. It is also a move by move guide that will enable hotel owners, hotel managers, marketing managers, management consultants, tourism consultants, ministers of tourism and others to assess service quality within a hotel, hotels, group of hotels, hotels in a town, hotels in a city, hotels in an area, hotels in an island, hotels in a region, hotels in a country, tour operators, travel agencies, hotels in a continent and hotels in the world. 9% of the net revenues of each month will be donated randomly to charity organisations or non-profit organisations in Americas, Asia, Africa, Europe, and Oceania, in order to feed people. This is the First edition and we ask for your understanding if you find proof areas for improvement, so we offer in an initial lower price than it's real value.