Name: Servqual Model (en Inglés)
Price: 57.20 USD
Availability: InStock
Author: Rajeswari Muthukumar; Samson Santhosh Kumar
ISBN: 9786139918027

Formato

Libro Físico

Editorial

Lap Lambert Academic Publishing

Autor

Rajeswari Muthukumar; Samson Santhosh Kumar

Año

2018

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

ISBN13

9786139918027

Servqual Model (en Inglés)

Rajeswari Muthukumar; Samson Santhosh Kumar (Autor) · Lap Lambert Academic Publishing · Tapa Blanda

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Reseña del libro "Servqual Model (en Inglés)"

Quality is a perceptual, conditional and somewhat subjective attribute of a product or service. Its meaning in business has developed over time. It has been understood differently and interpreted differently by different people. A business will benefit most through focusing on the key processes that provide their customers with products and services. Producers may measure the conformance quality, or degree to which the product or service was made according to the required specification. Customers on the other hand, may focus on the quality specification of a product or service, or compared it with those that are available in the marketplace. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. The concept and the conceptual model of service quality are indispensable if we wish to understand the genesis of service quality and potential gaps in quality. The aim of this paper is to show the importance of service quality in h