Formato

Libro Físico

Autor

Francoise Tourniaire

Editorial

Lulu.com

Año

2016

Idioma

Inglés

N° páginas

388

Encuadernación

Tapa Blanda

Dimensiones

23.4x15.6x2 cm

Peso

0.54 kg.

ISBN13

9781329873315

N° edición

Categorías

Empresa y gestión

The art of Support (en Inglés)

Francoise Tourniaire (Autor) · Lulu.com · Tapa Blanda

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Reseña del libro "The art of Support (en Inglés)"

Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates