Name: The Customer Service Training Tool kit: 60 Training Activities for Customer Service Trainers
SKU: 3937922
Availability: OutOfStock
Author: Jeff Gee; Val Gee

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portada The Customer Service Training Tool kit: 60 Training Activities for Customer Service Trainers

The Customer Service Training Tool kit: 60 Training Activities for Customer Service Trainers

Formato

Libro Físico

Editorial

Mcgraw-Hill Education - Europe

Autor

Jeff Gee; Val Gee

Categoría

Formacion

Año

1999

Idioma

Inglés

N° páginas

365

Encuadernación

Tapa Dura

Peso

2.60

ISBN

0079137733

ISBN13

9780079137739

N° edición

The Customer Service Training Tool kit: 60 Training Activities for Customer Service Trainers

Jeff Gee; Val Gee (Autor) · Mcgraw-Hill Education - Europe · Tapa Dura

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Reseña del libro "The Customer Service Training Tool kit: 60 Training Activities for Customer Service Trainers "

Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.