Name: The Journey to Service Excellence (en Inglés)
SKU: 62037906
Price: 74.70 USD
Availability: InStock
Author: John Sansbury
ISBN: 9781835632024

portada The Journey to Service Excellence (en Inglés)

The Journey to Service Excellence (en Inglés)

Formato

Libro Físico

Editorial

New Generation Publishing

Autor

John Sansbury

Idioma

Inglés

N° páginas

258

Encuadernación

Tapa Blanda

ISBN13

9781835632024

The Journey to Service Excellence (en Inglés)

John Sansbury (Autor) · New Generation Publishing · Tapa Blanda

Libro Nuevo Importado

Envío: 20 a 27 días háb.

$ 135.82$ 74.70

-45%

Costos de importación incluídos en el precio ✅

Libro Nuevo

Quedan 100 unidades

$ 74.70

Llega entre el 28 Sep y el 12 Oct a Quito, Pichincha. Seleccionar ubicación

Agregar a lista de deseos

Reseña del libro "The Journey to Service Excellence (en Inglés)"

For those seeking to achieve service excellence this guide is indispensable. Grounded in IT service management (ITSM) principles from frameworks like ITIL, Lean, DevOps, and Agile, this book provides actionable advice for applying these frameworks throughout the entire organisation. Key Highlights- Actionable Guidance: Unlike traditional resources that require organisations to tailor the frameworks to their needs, this book delivers clear, practical steps to optimise customer service.- Comprehensive Scope: The advice extends beyond IT, promoting a cohesive approach to service management across all business functions.- Expert Insights: Drawing from over fifty years of experience and insights from leading companies and practitioners worldwide, the author offers valuable advice for managers to enhance service excellence within their teams and the wider enterprise. Empowering Your Journey With this book, individuals, teams, managers, and organisations are inspired and equipped to embark on their own 'Journey to Service Excellence.' Start your journey today, using proven frameworks and expert insights to elevate customer service to new heights.