portada The Practical Guide To World-Class IT Service Management (en Inglés)

The Practical Guide To World-Class IT Service Management (en Inglés)

Formato

Libro Físico

Autor

Kevin J. Smith

Editorial

Anima Group

Idioma

Inglés

Encuadernación

Tapa Dura

Dimensiones

22.9x15.2x2.5 cm

Peso

0.78 kg.

ISBN13

9780578188980

Categorías

Gestión del conocimiento
Administración del sistema

The Practical Guide To World-Class IT Service Management (en Inglés)

Kevin J. Smith (Autor) · Anima Group · Tapa Dura

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Reseña del libro "The Practical Guide To World-Class IT Service Management (en Inglés)"

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.