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Think/Wow: Exceptional Customer Experience (en Inglés)
Martin, Daren (Autor)
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Clovercroft Publishing
· Tapa Dura
Think/Wow: Exceptional Customer Experience (en Inglés) - Martin, Daren
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Reseña del libro "Think/Wow: Exceptional Customer Experience (en Inglés)"
"Daren delivers a fun, powerful and quick lesson in the power of thinking like an owner."-Seth Godin - Author of This is MarketingIn today's hyper-competitive marketplace, average service is invisible-and bad service goes viral. The onlypath to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint. In think WOW: Exceptional Customer Experience, bestselling author and culture architect Daren Martin, PhD shows leaders, managers, and frontline employees how to transform ordinary transactions intounforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format, think WOW gives you the tools to: - Win repeat business by turning first-time buyers into lifelong fans - Create consistency that customers trust--and competitors can't match - Empower employees to deliver WOW moments daily - Spark loyalty and referrals through small actions with massive impact - Build a culture where customer obsession drives performance and profits Drawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines--alongsidepowerful lessons from startups and small businesses--this book provides a practical blueprint for creatingexceptional customer experiences in any industry. Whether you're a CEO looking to outpace disruption, a business owner seeking growth, or a frontline workerready to make a bigger impact, think WOW is your guide to delivering service so remarkable that customerscan't stop talking about it. If you're ready to transform your customer experience from ordinary to extraordinary--this is the book thatshows you how!
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