Name: Thrive With the Hive (en Inglés)
SKU: 52847688
Price: 39.61 USD
Availability: InStock
Author: Claire Boscq Scott

portada Thrive With the Hive (en Inglés)

Formato

Libro Físico

Editorial

Lulu.Com

Autor

Claire Boscq Scott

Año

2016

Idioma

Inglés

N° páginas

420

Encuadernación

Tapa Blanda

ISBN13

9781326492830

Categorías

Empresa y gestión

Thrive With the Hive (en Inglés)

Claire Boscq Scott (Autor) · Lulu.Com · Tapa Blanda

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Reseña del libro "Thrive With the Hive (en Inglés)"

""A practical guide to service excellence with lessons from nature's most powerful business organisation - The Beehive"". The Busy Queen Bee takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic. Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time. In this Customer Service book, the Busy Queen Bee describe her very own view of the delivery of Customer Excellence. She has created 10 simple steps to follow on how to look after your internal and external customers, delighting them and creating exceptional customer experience and ultimately creating a real service culture within your organisation.