Name: When Customers Think We Don't Care
SKU: 67464419
Price: 36.76 USD
Availability: InStock
Author: Richard Buchanan

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portada When Customers Think We Don't Care

Formato

Libro Físico

Editorial

McGraw-Hill Education / Australia

Autor

Richard Buchanan

Año

2008

N° páginas

376

Encuadernación

Tapa Blanda

Dimensiones

21x15.8x1.9 cm

ISBN13

9780070138636

When Customers Think We Don't Care

Richard Buchanan (Autor) · McGraw-Hill Education / Australia · Tapa Blanda

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Reseña del libro "When Customers Think We Don't Care"

Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, workers - who worry about the 'enemies' that could bring about the end of their employment. This book rewrites everything you thought you knew about marketing and customer service.