Name: A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations
SKU: 53006035
Price: 52.83 USD
Availability: InStock
Author: Colin C. Law

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portada A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations

A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations

Formato

Libro Físico

Autor

Colin C. Law

Encuadernación

Tapa Blanda

ISBN13

9781627347280

Categorías

Atención al cliente

A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations

Colin C. Law (Autor) · · Tapa Blanda

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Reseña del libro "A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations"

A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.