Name: Customer Royalty: The greatest thing since sliced bread (en Inglés)
Price: 24.28 USD
Availability: InStock
Author: Thompson Ph. D., Stephen Manoj
ISBN: 9781460934050

portada Customer Royalty: The greatest thing since sliced bread (en Inglés)

Customer Royalty: The greatest thing since sliced bread (en Inglés)

Formato

Libro Físico

Autor

Stephen Manoj Thompson Ph. D.

Editorial

Createspace

Idioma

Inglés

N° páginas

132

Encuadernación

Tapa Blanda

Dimensiones

20.3 x 12.7 x 0.8 cm

Peso

0.15 kg.

ISBN13

9781460934050

Categorías

Atención al cliente

Customer Royalty: The greatest thing since sliced bread (en Inglés)

Stephen Manoj Thompson Ph. D. (Autor) · Createspace · Tapa Blanda

Libro Nuevo Importado

Envío: 20 a 27 días háb.

$ 44.14$ 24.28

-45%

Costos de importación incluídos en el precio ✅

Libro Nuevo

Quedan más de 100 unidades

$ 24.28

Llega entre el 02 Sep y el 15 Sep a Quito, Pichincha. Seleccionar ubicación

Agregar a lista de deseos

Reseña del libro "Customer Royalty: The greatest thing since sliced bread (en Inglés)"

"Customer Royalty" a comprehensive outside-in business experience on Panera Bread Company's proactive customer service culture. Though this book provides an outside vantage point, aimed at learning "how to create customer excellence," the book will have the feel of an insider communicating about the company's success. Despite excessive enthusiasm, Stephen Thompson does offer insight into how a company can succeed by remaining focused on core values and commonsense approach towards customer experience. While there are no revolutionary conclusions, the author convinces that with a balanced combination of product innovation, customer oriented technology, employee focused leadership and corporate citizenship duties, a proactive customer centric environment can be formed. This book is not all about business success it's more on star sustainability. Keywords: Customer Service, Employee retention, Business Case, Loyalty marketing, Consumer behavior, Panera Bread