portada designing the customer-centric organization,a guide to strategy, structure, and process (en Inglés)

designing the customer-centric organization,a guide to strategy, structure, and process (en Inglés)

Formato

Libro Físico

Autor

Jay R. Galbraith

Editorial

Jossey-Bass

Idioma

Inglés

N° páginas

208

Encuadernación

Tapa Dura

Dimensiones

23.6x16.1x2 cm

Peso

0.40 kg.

ISBN

0787979198

ISBN13

9780787979195

Categorías

Estrategia empresarial
Atención al cliente

designing the customer-centric organization,a guide to strategy, structure, and process (en Inglés)

Jay R. Galbraith (Autor) · Jossey-Bass · Tapa Dura

Libro Nuevo Importado

Envío: 20 a 27 días háb.

$ 135.76$ 67.88

-50%

Costos de importación incluídos en el precio ✅

Libro Nuevo

Quedan más de 100 unidades

$ 67.88

Llega entre el 21 Sep y el 02 Oct a Quito, Pichincha. Seleccionar ubicación

Agregar a lista de deseos

Reseña del libro "designing the customer-centric organization,a guide to strategy, structure, and process (en Inglés)"

Designing the Customer-Centric Organization offers todayâ s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.