Name: Front Office (en Inglés)
SKU: 56038487
Price: 252.71 USD
Availability: InStock
Author: P. Abbott S. Lewry

Formato

Libro Físico

Editorial

Routledge

Autor

P. Abbott S. Lewry

Idioma

Inglés

N° páginas

218

Encuadernación

Tapa Dura

ISBN13

9781138130814

N° edición

Front Office (en Inglés)

P. Abbott S. Lewry (Autor) · Routledge · Tapa Dura

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Reseña del libro "Front Office (en Inglés)"

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: - user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook- updated in the light of recent developments such as global distribution systems and the internet- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment- additional extended, practical exercise material.Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: - Procedural aspects- Dealing with people- Increasing yield- Management aspectsFront Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.