portada leading modern service process improvement (en Inglés)

leading modern service process improvement (en Inglés)

Formato

Libro Físico

Autor

Edward Young

Editorial

Createspace

Año

2012

Idioma

Inglés

N° páginas

118

Encuadernación

Tapa Blanda

Dimensiones

21.6x14x0.6 cm

Peso

0.15 kg.

ISBN

1478397748

ISBN13

9781478397748

Categorías

Gestión y técnicas de gestión

leading modern service process improvement (en Inglés)

Edward Young (Autor) · Createspace · Tapa Blanda

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Reseña del libro "leading modern service process improvement (en Inglés)"

In today's environment, it's difficult to name many companies that can't access their customer base with a couple of clicks. This modern, data-rich environment has created tremendous new opportunities to understand customer experience and generate sustainable loyalty. This book introduces the Data-Directed method, which illustrates how to tap into this data. This sharp, step-by-step guide starts from a business audience's perspective to show how commonly collected information can be transformed into long-term profitability drivers. By challenging how we perceive and measure value, the author highlights common pitfalls where classic business and process improvement methods tend to inadvertently hinder better long-term results. By offering a modern framework coupled with numerous success stories, this book demonstrates how positive change can be quick, scalable and desirable. Insightful and succinct, the Data-Directed method shows how any organization can leverage data to deliver significant, risk-free change.