portada Managing Difficult Conversations: A Practical Guide (en Inglés)

Managing Difficult Conversations: A Practical Guide (en Inglés)

Formato

Libro Físico

Autor

Sorin Dumitrascu

Editorial

Independently Published

Idioma

Inglés

N° páginas

158

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.9 cm

Peso

0.24 kg.

ISBN13

9781520548180

Categorías

Atención al cliente

Managing Difficult Conversations: A Practical Guide (en Inglés)

Sorin Dumitrascu (Autor) · Independently Published · Tapa Blanda

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Reseña del libro "Managing Difficult Conversations: A Practical Guide (en Inglés)"

Managing Difficult Conversations: A Practical Guide by Sorin Dumitrascu is an insightful read that provides readers with the tools they need to navigate challenging conversations in the workplace. The book encompasses four main steps that readers can adopt to change the way they approach difficult conversations. These steps involve preparing for the conversation, analyzing both the practical and emotional levels, planning the conversation, and examining one's own attitude towards the discussion. Dumitrascu emphasizes that preparing for a difficult conversation is crucial for effective communication. He advises readers to be aware of their inner voice, consider both positive and negative outcomes, focus on the goal of the conversation, and develop a positive internal monologue. Additionally, he highlights the importance of analyzing the practical and emotional levels, as well as planning the conversation in advance. Furthermore, the book delves into the importance of adopting an appropriate communication style that suits both the individual and the context. Dumitrascu advocates for an open-minded, collaborative, empathic, and engaged mindset when having a challenging conversation. Overall, Managing Difficult Conversations: A Practical Guide is a valuable resource for individuals who want to improve their communication skills and effectively navigate challenging conversations in the workplace. Dumitrascu's comprehensive approach provides readers with a practical framework for preparing, analyzing, planning, and adopting the right communication style for any challenging conversation. It's a must-read for anyone looking to effectively manage difficult conversations in their professional lives.