Positive Approaches to Conflict at Work (en Inglés) - Suzanna Tan

How to sensitively manage different types of conflict to create a more harmonious and efficient workplace.

Conflict at work can arise for a multitude of reasons when people with different backgrounds or values disagree on approaches, interests, and ideas. This can negatively impact employee mental health and well-being, resulting in inefficient collaboration which may hinder the organisation as a whole. This book aims to provide case study examples and practical solutions to a range of real world scenarios, illustrating how conflict at work can manifest and approaches to managing these in the right way to improve productivity and the overall well-being of employees. It encourages managers and leaders to explore the different types of conflict that occur and how to manage them in a respectful way.

Ideas from coaching and mentoring are included, as well as making reference to internal formal processes and procedures. Contemporary research, theory and models are explored so that readers are offered an in-depth analysis of how to effectively manage conflict, accompanied with exercises and critical reflection to aid understanding.