Name: The Constant Customer (en Inglés)
Price: 43.60 USD
Availability: InStock
Author: Sloat, Rose ; Doane, Darryl
ISBN: 9781610144506

portada The Constant Customer (en Inglés)

Formato

Libro Físico

Autor

Rose Sloat

Darryl Doane

Editorial

Human Resource Development Press, Inc

Idioma

Inglés

N° páginas

110

Encuadernación

Tapa Blanda

Dimensiones

21.6 x 14.0 x 0.6 cm

Peso

0.14 kg.

ISBN13

9781610144506

Categorías

Atención al cliente

The Constant Customer (en Inglés)

Rose Sloat (Autor) · Darryl Doane (Autor) · Human Resource Development Press, Inc · Tapa Blanda

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Reseña del libro "The Constant Customer (en Inglés)"

These are trying times. The economy has created an environment that forces customers to make more decisions, be more selective and cut back on items they may not have given a second thought to only a year ago. How can you ensure your company survives and thrives? The Constant Customer has the answer. It lays out the necessary guidelines to establishing the proper environment for the constant customer who comes back again and again and again. This book contains guidelines, suggestions, insights and actions to help you. It also offers actions to be taken immediately including always taking care of your customer, getting to know your customer's business as well as you know your own, establishing trust, willingly educating your customers on your business, surprising your customers daily with your service and dealing with service problems and issues immediately. Obtaining the constant customer is not a spectator sport - it involves a total immersion and complete involvement. The Constant Customer will instill in you a devotion to these ideas and to creating an environment in which they can flourish.