portada The Five-Module Call Center Training System (en Inglés)

The Five-Module Call Center Training System (en Inglés)

Formato

Libro Físico

Autor

Robert Villegas

Editorial

Createspace

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9x15.2x0.2 cm

Peso

0.07 kg.

ISBN13

9781979537575

Categorías

Gestión de personal y recursos humanos

The Five-Module Call Center Training System (en Inglés)

Robert Villegas (Autor) · Createspace · Tapa Blanda

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Reseña del libro "The Five-Module Call Center Training System (en Inglés)"

This book is designed to assist the Call Center Supervisor in upgrading the skills of his Call Center Representatives. Call Center Representatives are important because they are the only point of contact you're your customers. They must know the company's quality assurance standards and be able to represent the company well. They often make the difference between a customer with a problem resolved and a customer who will not come back. Giving proper answers, having the proper attitude and tone of voice are, therefore, of utmost importance for the company. This booklet will take the Supervisor and employee through a systematic training regimen that will teach the basic methods for ensuring that the representative understands and uses correct rebuttals and skills with the customer. The Supervisor documents thoroughly all activities and results in order to ensure that the representative is thoroughly trained and understands the job.