Name: The Mechanics Mediator (en Inglés)
SKU: 52710350
Price: 31.72 USD
Availability: InStock
Author: Dr. Christopher William Smithmyer

portada The Mechanics Mediator (en Inglés)

Formato

Libro Físico

Editorial

Independently Published

Autor

Dr. Christopher William Smithmyer

Año

2020

Idioma

Inglés

N° páginas

307

Encuadernación

Tapa Blanda

ISBN13

9781652871446

Categorías

Gestión de personal y recursos humanos

The Mechanics Mediator (en Inglés)

Dr. Christopher William Smithmyer (Autor) · Independently Published · Tapa Blanda

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Reseña del libro "The Mechanics Mediator (en Inglés)"

This book is an engaging exploration of how employees and owners can use conflict management methods in building rapport with customers. Dr. Smithmyer walks the reader through the world of conflict management in the business space, explicitly dealing with engaging customers, dealing with customer problems, and ensuring that all parties in the supply chain are working toward your business success. Dr. Smithmyer worked in Plumbing and Heating for ten years before completing his college degrees and is intimately familiar with the issues that come up in the skilled trades. Dr. Smithmyer designed this book to be read by a working person, a manager, or an executive- basically, anyone who is interested in the business's success with customers.This book is expansive in its applicability, being able to be used across the skilled trades, the customer service industry, and within the executive suite. While it is toned towards the skilled trades, the language and examples are things that anyone who deals with people will be see as everyday occurrences. This book is a book that can enhance your entire team, giving a valuable soft skill that is in so much demand during the "cancel culture" we are living within today.