portada Working with Difficult People (en Inglés)

Working with Difficult People (en Inglés)

Formato

Libro Físico

Autor

William Lundin

Editorial

Amacom

Idioma

Inglés

N° páginas

128

Encuadernación

Tapa Blanda

ISBN13

9781400246403

Categorías

Gestión: liderazgo y motivación
Gestión de personal y recursos humanos
Consejos sobre carreras profesionales y cómo alcanzar el éxito

Working with Difficult People (en Inglés)

William Lundin (Autor) · Amacom · Tapa Blanda

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Reseña del libro "Working with Difficult People (en Inglés)"

This book defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. You can do something positive about difficult people in your workplace, and this invaluable resource will show you how to remake your own attitude and behavior. You, not the other person, will take charge of the interaction.In Working with Difficult People, you will learn how to: understand their own reactions to different kinds of difficult peopleexplore the interrelationship between themselves and the problematic employeepractice healthier responses to those who make their lives miserableThis indispensable guide includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, Working with Difficult People is the perfect resource for dealing with the most difficult people in the workplace.