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Customer Service Training (en Inglés)
Maxine Kamin
(Autor)
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Routledge
· Tapa Dura
Customer Service Training (en Inglés) - Kamin, Maxine
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Reseña del libro "Customer Service Training (en Inglés)"
The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint(TM) presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: - create fantastic customer service to meet your specific needs- raise the bar for service excellence- become a more effective and efficient facilitator- ensure training is on target and gets results "This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service."Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
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