portada Emotional Intelligence: Activities for Developing You and Your Business (en Inglés)

Emotional Intelligence: Activities for Developing You and Your Business (en Inglés)

Formato

Libro Físico

Autor

Ann Cartwright

Editorial

Routledge

Idioma

Inglés

N° páginas

376

Encuadernación

Tapa Dura

ISBN13

9781138433571

Categorías

Gestión de personal y recursos humanos

Emotional Intelligence: Activities for Developing You and Your Business (en Inglés)

Ann Cartwright (Autor) · Routledge · Tapa Dura

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Reseña del libro "Emotional Intelligence: Activities for Developing You and Your Business (en Inglés)"

Building rapport, communicating and establishing trust with people, as a line manager, as part of a department or a temporary project team, involves a fundamental set of human and business skills. And yet this set of skills is also the area where the majority of managers feel least equipped to cope. Emotional intelligence is, at its heart, all about self-awareness; an understanding of how people relate and respond to you. This collection of training activities provides managers and employees with a series of proven exercises for raising personal and social awareness, skills for managing self and relationships with others. Each activity includes detailed instructions for the user or facilitator as well as copies of any handout materials. The collection is available as a looseleaf manual or on CD ROM.