portada Making the Connections: Using Internal Communication to Turn Strategy Into Action (en Inglés)

Making the Connections: Using Internal Communication to Turn Strategy Into Action (en Inglés)

Formato

Libro Físico

Autor

Bill Quirke

Editorial

Routledge

Idioma

Inglés

N° páginas

384

Encuadernación

Tapa Dura

ISBN13

9781138456020

N° edición

0002

Categorías

Gestión y técnicas de gestión

Making the Connections: Using Internal Communication to Turn Strategy Into Action (en Inglés)

Bill Quirke (Autor) · Routledge · Tapa Dura

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Reseña del libro "Making the Connections: Using Internal Communication to Turn Strategy Into Action (en Inglés)"

Companies know that communication with their people is vital if the energies and the efforts of their employees are to point in the same direction. Making the Connections shows how to use internal communication to turn strategy into action. Bill Quirke demonstrates practically how businesses can use internal communication to achieve differentiation, to improve their quality, customer service, and innovation, and to manage change more effectively. He describes the why, the what and the how of internal communication - why business needs better communication to achieve its objectives, what internal communication needs to deliver to add value, and how organizations need to manage their communication for best results. This new edition contains a wealth of new material, with pragmatic advice and new case studies. Four new chapters cover how to develop internal communication strategy, global communication, engaging employees, and helping leaders communicate more effectively. Making the Connections is based on the extensive international experience of one of the most knowledgeable and leading authorities on internal communication. This thoroughly revised new edition explores the impact of new technology, regulation, globalization and the changing relationship between employer and employees on the process of internal communication.