Name: winning at customer services and call centre job interviews,including answers to the interview questions (en Inglés)
Price: 32.00 USD
Availability: InStock
Author: Lewis, Annette ; McDermott, Joe
ISBN: 9780955262944

portada winning at customer services and call centre job interviews,including answers to the interview questions (en Inglés)

Formato

Libro Físico

Autor

Joe McDermott

Annette Lewis

Editorial

Anson Reed Limited

Idioma

Inglés

N° páginas

228

Encuadernación

Tapa Blanda

Dimensiones

23.4 x 15.6 x 1.2 cm

Peso

0.33 kg.

ISBN

0955262941

ISBN13

9780955262944

Categorías

Búsqueda de trabajo y cambio de profesión

winning at customer services and call centre job interviews,including answers to the interview questions (en Inglés)

Joe McDermott (Autor) · Annette Lewis (Autor) · Anson Reed Limited · Tapa Blanda

Libro Nuevo

$ 32.00

$ 49.23

Ahorras: $ 17.23

35% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

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Reseña del libro "winning at customer services and call centre job interviews,including answers to the interview questions (en Inglés)"

All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.