portada Customer Service Training 101: Quick and Easy Techniques That Get Great Results (en Inglés)

Customer Service Training 101: Quick and Easy Techniques That Get Great Results (en Inglés)

Formato

Libro Físico

Autor

Renee Evenson

Editorial

Amacom

Idioma

Inglés

N° páginas

240

Encuadernación

Tapa Blanda

Dimensiones

23.1x18.5x1.8 cm

Peso

0.52 kg.

ISBN13

9780814438916

N° edición

0003

Categorías

Economía conductista/conductual
Gestión de personal y recursos humanos
Atención al cliente

Customer Service Training 101: Quick and Easy Techniques That Get Great Results (en Inglés)

Renee Evenson (Autor) · Amacom · Tapa Blanda

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Reseña del libro "Customer Service Training 101: Quick and Easy Techniques That Get Great Results (en Inglés)"

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressionsSpeaking and writing effectivelyListening attentivelyIdentifying needsMaking customers feel valuedConfidently handling customer complaintsYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.